Shipping Policy

We offer Free Standard Shipping on orders over $69.

Please read our shipping policy carefully to understand how we handle the delivery of your orders. By placing an order with SOUL IS FREE, you agree to abide by our Shipping Policy. We recommend reviewing this policy before making a purchase. If you have any questions or require assistance, please don't hesitate to contact our Customer Support team.

Shipping Address:

All orders will be shipped to the shipping address provided by the customer during the checkout process. It is the customer's responsibility to ensure that the shipping address is accurate and complete. We cannot be held responsible for orders shipped to incorrect or incomplete addresses. 

Shipping Time:

The time frame of an order delivery is divided into two parts:

Processing time: 3~7 Business Days

Delivery time: 7~10 Business Days

Shipping Time=Processing time+Delivery Time

Our estimated delivery dates are based on several factors, including the destination address and how quickly we can assemble and prepare your items for shipment. For example, if you order a t-shirt, it will need 3-7 business days of customized time and then 7-10 business days of shipping time. Therefore, you can expect to receive it in 10-17 business days.

Once a package has left our warehouse we have very little control over it. Please note that delivery times listed above are only estimations. Soul Is Free is not responsible for any delays caused by the carrier, especially during high-volume periods. Soul Is Free can never guarantee a delivery date.

Please note that transit times do not include weekends and holidays.

Shipping Methods:

We offer a variety of shipping methods, including standard, express, and expedited options. The availability of these methods may vary depending on your shipping destination, as well as the size and weight of your order. You can select your preferred shipping method during the checkout process.

Shipping Costs:

United States of America
Cost Shipping Option  Spend
Free Standard 7-10  Business days shipping Orders $69 or over
$5.99 Standard 7-10  Business days shipping Orders under $69
Free Premium 3-5  Business days shipping Orders $149 or over
$15.99 Premium 3-5  Business days shipping Orders under $149
Free Express 3  Business days shipping Orders $259 or over
$29.99 Express 3  Business days shipping Orders under $259
Australia
Cost Shipping Option  Spend
Free Standard 7-10  Business days shipping Orders $69 or over
$5.99 Standard 7-10  Business days shipping Orders under $69
Free Premium 3-5  Business days shipping Orders $149 or over
$15.99 Premium 3-5  Business days shipping Orders under $149
Canada
Cost Shipping Option Spend
Free Standard 3-5  Business days shipping Orders $69 or over
$5.99 Standard 3-5  Business days shipping Orders under $69
UK,France,Germany,Italy,and Spain
Cost Shipping Option Spend
Free Standard 3-5  Business days shipping Orders $69 or over
$5.99 Standard 3-5  Business days shipping Orders under $69

 

Tracking Information:

Once your order is shipped, you will receive an email notification with tracking information (if you have selected a tracked service), allowing you to monitor the progress of your shipment. Please note that it can take up to 2 business days after your order has been collected by shipping carriers for tracking information to become available.

Shipping Countries:

We ship to most countries worldwide. If you live in a rural area or remote island; contact us first to make sure we can get your order to you safely. Due to various policies and other reasons, we only ship goods to the following countries: Australia, Australia, Portugal, Italy, Denmark, Netherlands, Belgium, Ukraine, Russia, Korea, United States, Hungary, Norway, Japan, Luxembourg, Saudi Arabia, Spain, Ireland, Greece, Canada, Sweden, France, Poland,Israel,Germany,Singapore,United Kingdom,Thailand,Malaysia,Vietnam,Indonesia,New Zealand,Switzerland,Turkey,Mexico,Kazakhstan,Taiwan,Bulgaria,Belarus,Czech Republic,India,Pakistan,Sri Lanka,Argentina,Oman,Uzbekistan,Philippines,Croatia,Finland.

About Tax:

For most countries, you do not need to pay for importing fees, duties, or VAT(Valued Additional Tax). However, for some limited countries (especially for some European countries such as Germany, Italy, UK, and Canada), you may need to pay duties or VAT according to the corresponding levying rules.