We aim to pack and ship out your order as quickly as possible. If you need to change your receiving address, please contact with our customer service personnel within 24 hours after ordering the item and provide a new receiving address. Otherwise, we will be unable to make changes.

We’ve all been there - don’t panic. If you need to cancel your order, please contact with our customer service personnel within 24 hours after ordering the item and provide a new receiving address. Otherwise, we will be unable to cancel the order. For orders cancelled after 24 hours of purchase but before shipment, a 15% cancellation fee is applied. We will NOT accept an order cancellation request if the order has already been shipped.

Select the sold out item/size and check the message - if the item is due to come back in you will have the option to simply enter your email and we will email you once it's restocked. If there is no option to sign up for restock notification then unfortunately this means we aren't planning on restocking it.

We ship to most countries worldwide. If you live in a rural area or remote island; contact us first to make sure we can get your order to you safely.

Due to various policies and other reasons, we only ship goods to the following countries: Australia, Australia, Portugal, Italy, Denmark, Netherlands, Belgium, Ukraine, Russia, Korea, United States, Hungary, Norway, Japan, Luxemburg, Saudi Arabia, Spain, Ireland, Greece, Canada, Sweden, France, Poland，Israel，Germany，Singapore，United Kingdom，Thailand，Malaysia，Vietnam，Indonesia，New Zealand，Switzerland，Turkey，Mexico，Kazakhstan，Taiwan，Bulgaria，Belarus，Czech Republic，India，Pakistan，Sri Lanka，Argentina，Oman，Uzbekistan，Philippines，Croatia，Finland.

For more information please see our Shipping Policy

In rare cases, orders may be charged customs fees by your government, not our site, you will be responsible for the charges.

We hate these charges as much as you do and they’re controlled by your government - if we ever find a way around you having to pay them, we’ll let you know...but until then, your government won’t let us collect or pay them on your behalf.

Please don’t refuse an order if you run into these fees - we won’t be able to refund the cost of shipping it back to us or the original cost, and we hate doing that!

If you have further questions/issues, please don’t hesitate to contact us！

If you have a strong social media presence on Instagram, TikTok, YouTube, or any other social media platform, and are interested in collaborating with Soul Is Free, we’d LOVE to hear from you! Please contact us at support@soulisfree.com.